SmatBot — Engage Better, Sell More for
Proposal · Confidential

Turn every lead into a qualified, tracked opportunity.

AI voice + WhatsApp automation that qualifies leads the moment they arrive, syncs straight into 4QT, and keeps every buyer updated from booking to handover.

Built to run across Muppa's projects & price points · "Harmony" used here as a sample

Better-qualified leads

Every lead voice-screened before it reaches a rep.

Higher conversions

Instant response, right message at the right stage.

Clear ROI tracking

Every call, status & outcome logged in 4QT.

Less team workload

Automation handles screening, reminders & updates.

1 Pre-Sales · Lead to Booking

Qualify and route before a rep picks up.

01

Lead generated

Website, portals, ads, walk-ins — one stream.

→
02

AI voice call

Screens budget, config, timeline & intent.

→
03

Synced to 4QT

Responses written back in real time.

→
04

Auto-classified

Hot · Warm · Cold · Not interested · Booked.

Each status fires its own WhatsApp journey
Hot Ready
"[Rep name] will call you from [number] with pricing & next steps."
Warm Nurture
Brochure, walkthrough video & price drip toward a site visit.
Cold Re-engage
Enters the long-cycle cadence below.
Not Interested Hold
Courteous close, then slow re-engagement cadence.
Booked Onboard
Welcome + project details, handed to post-sales.
Impact: reps only spend time on leads worth their time → better conversions.
2 Re-Engagement · No-Response & No-Interest Leads

Cold leads aren't dropped — they're nurtured for a year.

Leads that don't respond or show interest enter an automated WhatsApp cadence running from Day 1 to Day 365, with a different kind of message at each touch to slowly rebuild interest.

Day 1Day 365

Frequency & message mix: set by Muppa per project.  Templates: drafted & shared by SmatBot for approval. Opt-outs are always honoured.

Day 1

Friendly nudge

"Did we miss you?" — a warm reminder of their enquiry.

Day 3

Project highlights

Key USPs + brochure for the project they enquired about.

Day 7

Virtual tour

Walkthrough video / 360° link to bring the home to life.

Day 15

Social proof

Buyer testimonial or a "selling fast" momentum update.

Day 30

Location edge

Connectivity, IT corridor, schools & lifestyle nearby.

Day 60

Construction update

Live progress photo to build confidence & urgency.

Day 90

Offer / price alert

Limited offer or heads-up on an upcoming price revision.

Day 180

Festive touch

Seasonal greeting with a soft "still looking?" check-in.

Day 365

Annual re-engage

Anniversary message + invite to the latest launch.

Impact: no lead is ever wasted — dormant enquiries keep working in the background.
3 Post-Sales · Booking to Handover

When a system updates, the buyer hears about it.

We connect to the systems Muppa already uses. A record changes — a message goes out automatically. No buyer has to chase for an update.

Connected Systems
4QT CRM
ERP / Accounts
Construction Tracker
Loan / Bank Desk
→

SmatBot Trigger Engine

Detects the update, sends the right message on the right channel.

WhatsAppVoice callFollow-up
System updateBuyer receivesChannel
Stage of constructionMilestone alert + photo + progress %.
Handover dateConfirmed/revised possession date.Call
Payment collectionDue reminder → receipt → overdue nudge.Follow-up
Loan requirementDocument checklist so disbursement isn't delayed.Follow-up
Loan / EMI collectionDisbursement & instalment reminders.CallFollow-up
Impact: zero manual follow-ups, fewer delayed payments, happier buyers.
4 How We Work Together

What we deliver — and what we need from you.

So execution stays smooth, here's the clear split. SmatBot builds and runs the engine; Muppa provides the content and access that bring it to life.

SmatBot delivers

The platform, integrations and ongoing run.
  • AI voice qualification + WhatsApp automation engine.
  • Integrations — two-way 4QT sync + post-sales system connectors.
  • Template structure & flow design for every status, cadence touch & post-sales event.
  • WhatsApp Business onboarding support & template submission.
  • ROI dashboard — leads, qualification, statuses & conversions.

What we need from Muppa

To configure, approve and go live.
  • Communication content Key — final message body, tone & offers for each lead status, each cadence touch & each post-sales event. We share drafts & structure; Muppa approves or supplies the final copy.
  • Project inputs — list of projects, configurations, price points, USPs, brochures, images & videos.
  • 4QT access — API credentials & field mapping.
  • WhatsApp Business — number + business verification + template approval.
  • Sales rep details — names & numbers for hot-lead handoff.
  • Cadence preferences — frequency & message mix, per project.
  • Post-sales data access — construction, accounts/ERP & loan-desk updates.
  • Single point of contact — to sign off content & decisions.